Marketing & Advertising

ICICI Bank Is Down, Making Debit Card and UPI Transactions Fail for Many of Its Customers in India

ICICI Bank is down and netbanking, open-end credit transactions, also as UPI transactions aren’t working for several customers in India. Many affected customers have raised complaints against the outage on social media. While several people aren’t ready to make any transactions through ICICI Bank’s net banking service, a number of them aren’t even receiving a one-time password (OTP) for his or her transactions. It’s possible that this is often due to a explosion in demand because of e-commerce sales; or it might be another matter entirely, which can play havoc with shoppers trying to require advantage of those sales, as ICICI is one among the most important banks in India. At the time of writing, the ICICI Bank support team is yet to reply to customer complaints.

Update October 16, 7.50pm: ICICI Bank appears to possess resolved the difficulty although some users are still reporting error messages. we’ve has also contacted the bank, which has not given a politician statement on the matter.

As per the small print available on downtime tracking website, initial reports round the connectivity issues with ICICI Bank cropped up within the morning, though the complaints reached a peak at around 1:30pm

ICICI Bank website isn’t accessible by many purchasers

Several affected customers reported issues with the ICICI Bank website and its iMobile app on Twitter. In some instances, people weren’t ready to receive OTPs for his or her transactions. Similar has been the case with UPI and IMPS transfers. Some users have also reported that the ICICI Bank servers were down since Thursday evening.

We were ready to independently verify the problems reported by various ICICI Bank customers. The bank’s site was even inaccessible at the time of filing this story. We attempted netbanking, open-end credit payments, and UPI payments on popular sites platforms like Amazon, Swiggy, and Zomato, also as P2P UPI transfers, and received the subsequent alert within the latter case: “No response from CBS”.

ICICI Bank didn’t immediately answer an invitation for comment.

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The outage of ICICI Bank comes at the time when Amazon has began its Great Indian Festival sale. Under the sale, which is live for Prime members and is beginning for normal customers from Saturday, customers using Amazon Pay ICICI card can avail additional cashback. Flipkart is additionally running its Big Billion Days sale at an equivalent time, which can even be affected during a similar manner. However, at now , it’s not clear if there’s any connection between the 2 events — whether it’s due to Amazon sending a spike in demand, or if the bank has ended up playing spoilsport with the sale instead.

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