UPDATED: March 12, 2021 08:13 IST
The Zomato delivery executive who was accused of physical assault by a Bengaluru woman has denied the allegation saying that it was the woman who first verbally abused him, and then hit him with a “chappal.”
The woman, Hitesha Chandranee, has alleged that the Zomato delivery executive “barged” into her home and “attacked” her.
“After I reached her apartment door, I handed her the food and I was expecting her to pay me (as she had opted for cash on delivery mode of payment),” Kamaraj was quoted as saying by The News Minute.
Kamaraj said that he even apologised since the delivery was delayed due to traffic and bad roads but Chandranee was very rude.
“She asked me ‘Why are you late?’ I apologised and said there was some cvic work going on and also there was traffic congestion. But she kept on insisting that the order has to be delivered within 45-50 minutes. I am working on this job for more than two years and this is the first time that I have had to go through this kind of an ordeal,” he told TNM.
Stating that Chandranee refused to pay after taking the order and that she was talking with Zomato chat support, Kamaraj said, “Fearing that I will lose money, I pleaded that she pay for the order. At this point, she called me a ‘slave’ and then she started shouting ‘What can you do?”
“In the meantime, Zomato support told me that they have cancelled the order from their end based on her request and I asked her to return the food but she did not cooperate,” he added.
The Zomato delivery executive said he had thought of leaving the building but she started using expletives in Hindi and suddenly threw slippers at him and started hitting him. He used his hands to save himself and it was at that point when she accidentally hit herself with her finger ring on the nose, which led to the bleeding.
The incident happened on Tuesday and the matter came to light on Wednesday when the woman shared a video on social media detailing the sequence of events.
Responding to her tweet, Zomato replied, “Hey Hitesha, thank you for speaking to us, we can assure you this is not the experience our delivery universe stands for. Our local representative shall be in touch with you shortly to help you with the police investigation along with assistance on the medical care required. We can’t emphasise how sorry we are, rest assured we’ll take necessary actions to prevent such incidents from happening in the future.”