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US payment giant makes termination letter error, sends cartoon image in the email

US payment giant

Stripe accidentally attached a cartoon duck image to termination emails sent to employees being laid off, adding an absurd moment to an already tense corporate restructuring.

The payments giant is reducing its workforce by 300, representing approximately 3.5% of its staff while planning significant expansion in 2025. The bizarre email error—featuring a cartoon duck labelled “US-Non-California Duck”—quickly became a focal point of the layoff announcement.

A Stripe spokesperson confirmed the notification mistake, with Chief People Officer Rob McIntosh sending a follow-up email apologizing for the “notification error” and “any confusion it caused.” Some emails even provided affected employees with incorrect termination dates, compounding the administrative blunder.

The layoffs predominantly affect product, engineering, and operations departments. McIntosh emphasized the company’s commitment to growth despite the workforce reduction, projecting a 17% headcount increase that would bring total employees to around 10,000 by year’s end.
The company has now conducted two major workforce reductions, with this latest cut following a 14% reduction in November 2022 that impacted roughly 1,120 employees.

 

The duck-themed email mishap adds a surreal element to a serious corporate process. It highlights the human—and occasionally absurd—side of workplace communications during complex organizational changes.

 

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